Refund & Cancellation Policy

01 30-Day Money-Back Guarantee

Burger Hosting may offer a 30-day money-back guarantee on eligible hosting purchases. Where this guarantee applies to your order, you must submit your refund request within 30 calendar days of the original purchase date.

Refund eligibility depends on the service purchased, the terms shown at checkout, and compliance with this policy and our applicable service terms.

02 Refund Eligibility

If your purchase is covered by our money-back guarantee, we will review your request against the conditions presented when you placed your order.

A request may be eligible for consideration when:

• You contact us within the applicable refund period.
• Your order qualifies under the refund terms displayed at the time of purchase.
• You provide sufficient order or account information for us to locate and review the transaction.
• The request does not fall within an applicable exclusion described in this policy.

Submitting a request does not automatically mean it will be approved. We will review the circumstances and communicate our decision.

03 Non-Refundable Items

Unless required otherwise by applicable law or expressly stated in your purchase terms, the following charges are generally not refundable:

• Domain name registration, renewal, or transfer fees.
• Third-party services or products purchased through us.
• Separately purchased add-ons and one-time setup services.
• Fees already paid to external providers that cannot be recovered.
• Services terminated for a material violation of our Terms and Conditions or Acceptable Use Policy, where permitted by law.

SSL certificates and other separately billed services may also be excluded where the applicable order terms state that they are non-refundable.

04 Cancellation Policy

You can request cancellation of a Burger Hosting service by contacting our support team from your registered email address. If account management or cancellation tools are available in your customer area, you may also use those tools.

How to request cancellation

1. Email support@burgerhosting.com from your registered email address.
2. Include your order number, account email, and the service you want to cancel.
3. Clearly state whether you are requesting cancellation only or cancellation together with a refund review.
4. Follow any reasonable verification steps required to protect your account.

We will review your request and confirm the next steps. Cancelling a service and receiving a refund are separate matters; cancellation by itself does not guarantee a refund.

If your hosting service is cancelled, access may end and the associated hosting resources may be removed in accordance with our service terms.

05 Refund Review & Processing

Once we receive your request, our team will review the order, purchase date, applicable refund terms, and any relevant information you provide.

Processing timeline

If a refund is approved, we aim to initiate it within 7–10 business days. The time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other payment-processing arrangements.

Original payment method

Approved refunds will generally be returned through the original payment method where supported by the payment provider. If that method is unavailable, we will contact you to discuss an appropriate alternative.

Payment processing fees

Any deduction for payment processing or transaction fees will be made only where permitted by applicable law and consistent with the terms disclosed for your purchase.

06 Your Website, Emails & Data

Cancelling hosting can interrupt your website, email accounts, databases, and other services connected to the hosting account. You are responsible for securing copies of any information you want to retain before cancellation is completed.

• Back up website files, databases, and other important content before confirming cancellation.
• Export email messages or other account information you need to keep.
• Make arrangements for domain names and services managed separately from your hosting account.

After cancellation, hosted data may be permanently deleted according to our retention practices and service terms. We cannot guarantee recovery once data has been removed.

07 Policy Violations & Misuse

Burger Hosting may restrict, suspend, or terminate a service when necessary to address security threats, unlawful activity, abuse, or violations of our applicable policies.

Where a service is terminated because of a material policy violation, a refund may be unavailable to the extent allowed by applicable law and the terms of the relevant purchase.

We may also investigate suspected fraudulent or abusive refund activity before making a decision. We aim to assess requests based on the available facts rather than automatically rejecting a customer simply for contacting support.

08 Quick Policy Summary

This table is a convenient overview. Read the relevant sections above and the terms associated with your purchase for full details.

09 Changes to This Policy

We may update this policy when our services, business practices, or legal obligations change. The latest version will be published on this page with a revised update date.

The terms applicable to an existing purchase will be considered in accordance with the purchase agreement and applicable law. Nothing in this policy is intended to remove rights that cannot legally be excluded.

10 Contact Burger Hosting

If you have questions about a refund, cancellation, or payment, contact our support team. To help us investigate your request, include your registered email address and order reference.

Please do not email passwords or complete payment-card details.